In our view, Microsoft actions are utterly reprehensible. No mention of honoring service guarantees given to customers.Ĭlearly Microsoft hadn’t been listening to the customers during the day because they continued to use the word ‘ delays‘ that had already been widely mocked on social media. It gives no indication of how long the outage was, how many or which customers were affected. That statement is notable only for its late arrival and what it does NOT say. We sincerely apologize to our customers for any inconvenience this incident may have caused and continuously strive to improve our service and using these opportunities to drive even greater excellence in our service delivery.” The issue has since been resolved and the service is now functioning normally. “On Tuesday, June 24th, 2014, at approximately 6:30 AM EDT, some North American customers experienced email delays with Exchange Online. Only afterwards did Microsoft condescend to make a public comment: This continued all the American day and we are now told the problem has been fixed. On the US morning of Tuesday 24 th customers using Microsoft’s Exchange Online service (sometimes part of Office 365) found they could not login or that emails weren’t arriving. Mary Jo Foley did a sterling job monitoring this but most journalists seem to have accepted Microsoft’s bland assurances without question. They had a major problem with delivery of emails to Exchange Online customers, but they managed the media end of it really well to reduce the marketing damage. So on that score, Microsoft has done well for itself in the last day or so. In Microsoft’s world, damage to sales is far worse than any failure to meet customers service needs. Email services for Office 365 and Exchange Online should now be resumed but Microsoft handled it really badly.
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